Privacy Policy
The Privacy Policy of the website www.brazolinturismo.com.br owned by Brazolin Turismo Ltda, was created to reaffirm Brazolin's commitment to the privacy and security of the information collected from Users who access the site.
Please read carefully the information presented here. They indicate how your personal data is collected, used, and protected on the Brazolin website. By providing personal information or browsing it, you will automatically agree to the rules of use, protection, and security established in this document.
For the purposes of this Privacy Policy, the following concepts should be considered:
Antivirus: Program or software specifically developed to detect, neutralize, and eliminate viruses from the computer.
E-commerce: Consists of any form of commercial transaction through which the User interacts electronically with Brazolin.
Cookies: These are small text files stored on your computer and kept in memory. Brazolin automatically sends them to you so that your browsing information is recorded and can be identified when you access the site again, allowing Brazolin to provide you with a personalized navigation experience according to your access profile. Additionally, cookies help determine which service and support information is appropriate for your computer, as well as streamline your shopping experience on our site.
Encryption: The science and art of writing messages in ciphered form or code. It is part of a field of study that deals with secret communications. Used, among other purposes, to authenticate the identity of Users and banking transactions, as well as to protect the integrity of electronic fund transfers, as well as the confidentiality of personal and commercial communications.
IP Address (Internet Protocol): This address is a unique number for each computer connected to the internet, consisting of a sequence of numbers separated by '.'. For example: 192.168.34.25.
Social Engineering: Method of attack in which a person uses persuasion, often abusing the naivety or trust of the User, aiming to obtain information that can be used to gain unauthorized access to computers or confidential data.
E-Mail: Tool for electronic message transmission, also known as electronic mail.
Internet: Global network of interconnected devices. It consists of several smaller networks united by a common set of protocols.
Password: Sets of characters, uniquely known to the User, used in the process of verifying their identity, ensuring that they are indeed who they claim to be.
SPAM: Term used to refer to unsolicited emails, usually sent to a large number of people, with no possibility of removal from the recipient list.
PHISHING: Emails that normally inform false conditions for re-registration requests. Brazolin does not request User re-registration via email.
SSL (Security Socket Layer): Security certificate that guarantees the protection of information transmitted over the internet. It ensures data protection through encryption and security key using the 256-bit SSL protocol (the most secure). To know if a webpage is secure and has an SSL certificate, look in the lower or upper bar of your browser for the image of a closed padlock, present throughout the Brazolin site. View the SSL certificate by double-clicking on this padlock and see if it belongs to www.brazolinturismo.com.br. If this identification does not appear on the screen at the times mentioned above, under no circumstances should you enter your data. Immediately report the fact to the Brazolin Information Security team at (17) 99121-2920.
User: Any person who has any type of access to the site or who fills out Brazolin's registrations or makes inquiries to customer service.
Virus: A program capable of infecting other programs and files on a computer by embedding a copy of itself in one of them, which, when executed, also executes the virus, continuing the infection process.
General Conditions of the Privacy Policy
This policy covers the treatment that Brazolin gives to information capable of identifying Users, whether collected directly on the site or stored in its electronic databases by other means of collection, such as filling out registrations or inquiries to customer service.
This policy does not apply to companies in which Brazolin does not have participation or corporate control. The site may provide access to links to other external sites whose contents and privacy policies are not the responsibility of Brazolin. Thus, we recommend Users that, when redirected to external sites, always consult the respective privacy policies before providing their data or information.
For the purposes of this policy, the following considerations should be observed:
1 - Brazolin collects personal information capable of identifying Users when they: (i) register on our site; (ii) request a reservation or make a purchase via the site; (iii) contact us through the Brazolin Relationship Center; (iv) fill out any information form; and (v) participate in our promotions or contests.
2 - For each of the data collection modalities, different information may be requested, according to the purpose of each one. Thus, Users will always be informed about the data being collected, and it will be at their discretion to provide them or not, and, in each case, Users will also be informed about the consequences of their decision.
3 - Brazolin also automatically receives and stores, through cookies, information on its servers about activities from the User's browser, including the IP address and the accessed page. Event and activity logs on the Brazolin site will be used only for statistical purposes and metrics of the services provided. However, Brazolin reserves the right to use such records individually if there is a court order in this regard or if events occur that require such measures, including, but not limited to, investigations that Brazolin conducts in an attempt to clarify cases of evidence of authorship or access, hacker attacks, undue changes in systems, providing evidence in legal proceedings, etc.
4 - Logging into restricted areas of the Brazolin site is conditioned on providing the User's personal data, as well as accepting browsing cookies. By deciding to provide their personal data, the User declares that they are aware of and accept the terms of this policy.
5 - The Brazolin site allows you to change your registration data at any time, including the option to be or not informed by Brazolin about promotional offers, new products, and events. To make this change, you need to log in (on the homepage) by clicking the 'My Data' link.
6 - All data received from Users is transmitted using standard Internet encryption processes. Therefore, the information that goes through our purchase process is automatically encoded by a specific technological system. Thus, your personal data, the chosen payment method, and any other information provided to Brazolin during the purchase process are encoded before being transmitted. The 'closed padlock' icon at the bottom of your monitor during your order is a symbol of the encryption of the information.
7 - Any information provided by Users will be collected and stored according to the strictest security and reliability standards practiced in the market. We will make our best efforts to maintain the integrity of the information provided to us.
8 - All personal data collected will be incorporated into Brazolin's database, with Brazolin being responsible for its safe custody and storage under the terms of this Privacy Policy.
9 - Brazolin uses the information collected for the following general purposes: (i) to inform about new products from the company; (ii) to keep User registrations updated for the purposes of telephone contact, electronic mail, direct mail, SMS, or other means of communication; (iii) to improve usability and the interactive experience during the User's navigation on the Brazolin site; (iv) to prepare general statistics, without identifying Users; (v) to respond to Users' questions and requests; (vi) to carry out communication and relationship marketing campaigns, as well as to disclose special offers from partners; and (vii) to communicate with Users in order to provide them with information about Brazolin and its partners.
10 - The User guarantees the truthfulness and accuracy of the personal data they provide to Brazolin Turismo, as well as assumes the corresponding responsibility. Brazolin assumes no responsibility in the event of inaccuracies in the data provided by the User.
11 - The User may, at any time, make corrections they deem appropriate to their personal data, simply by doing so through a specific area indicated on the site.
12 - It is the User's responsibility to safeguard their password and access login. The use of obvious passwords, such as special dates, names, or numerical sequences, is not appropriate. If the User becomes aware or suspects that their password has been discovered, they should change it immediately on their registration page.
13 - Rosanetur may request personal data from its clients by phone. However, it is advisable for the User to verify whether the information is indeed being requested by Brazolin. In case of any suspicion, disregard the request and inform Brazolin of the occurrence.
14 - We reiterate that Brazolin does not request passwords, banking data, or credit card information from its clients via email. Therefore, if you receive an email with this type of approach and content, do not respond, disregard it, and, if possible, forward it to the Brazolin Information Security team at the email brazolinvt@gmail.com. Brazolin is active in combating electronic fraud and relies on the awareness of its clients and Users for safe internet browsing practices.
15 - Upon becoming aware of any promotion conducted by Brazolin, consult the site to verify its authenticity. If the information is incorrect, disregard it. It is worth remembering that some internet service providers have offered their Users antispam tools to prevent the receipt of unwanted emails. These tools function as blockers of emails not authorized by the User. If you have any antispam tool activated on your computer, you may not receive Brazolin's promotional emails or even the emails sent during the purchase process on the site, such as order release notifications, emails about delivery times, among others. To avoid this inconvenience, add the domain @brazolin.com.br as authorized with your provider. Only then will you be able to receive our emails normally. If you need more information, contact your access provider.
This Privacy Policy is subject to constant improvements and enhancements. Thus, we recommend periodic consultation.
If Brazolin, at any time, promotes a substantial change in the way it uses the personal information collected, it will report the new privacy and information security conditions: (i) to the general public, through a highlighted announcement on the main page; and (ii) to registered Users, through electronic communication. If you have questions or suggestions, please send an email to brazolinvt@gmail.com
This Privacy Policy is governed by the legislation of the Federative Republic of Brazil. Its text should be interpreted in the Portuguese language. Users of the Brazolin site submit to the Central Court of the District of the City of São José do Rio Preto, State of São Paulo.
